I answer the phone. (Names changed, of course.)
"Hello. Boisterous Systems. How can I help you?"
"Can I speak to Moira Daly, please?"
"Hold on, please."
I try Moira's line for a while. There's no answer.
"I'm afraid she's not available just now."
"What? Are you telling me there's no-one in Support at all?"
Yep, that's what I was telling him, all right. Practically verbatim.
Moira doesn't even work in Support.
I'm paid surprisingly well to have these conversations, you know.